1. Who we are
LOUD is a trading name of The Copy Club Limited, a company registered in England and Wales (company number 11449958). Our registered office is 20 Groveway, London, SW9 0AR, United Kingdom.
For the personal data described in this policy, The Copy Club Limited is the controller. That means we decide how and why your data is used, and we are responsible for looking after it.
Questions about your data? Email hello@be-loud.co and we'll get back to you.
2. What we collect
When you sign up to our emails
Your email address, the fact that you ticked the box to opt in, and the date and time you signed up.
When you apply to work with us
Applications are made through a form hosted by Typeform. We collect the details you choose to give us there, such as your name, email address, company, job title, LinkedIn profile and what you'd like help with.
When you email us
Your name, email address and anything you include in your message.
When you visit our website
Like most websites, our hosting provider automatically records technical information when pages are requested, such as your IP address, browser type, device and the pages you visit. If you accept analytics or marketing cookies, we also collect information about how you use the site (see section 4).
If you become a client
We'll collect the information needed to deliver our service, such as interview notes, content drafts and your LinkedIn performance data. How we handle this is also covered in our client agreement.
We don't ask for special category data (such as health information). Please don't send it to us unless we've specifically agreed to it.
3. How we use it, and our lawful basis
UK data protection law requires us to have a lawful basis for each way we use your data. Here's how that works:
| What we do | Why | Lawful basis |
|---|---|---|
| Send our marketing emails and newsletter | To share ideas, updates and news about LOUD | Your consent. You can withdraw it at any time. |
| Review your application and talk to you about it | To decide whether we're a good fit and to set up the service | Steps you ask us to take before entering a contract, and our legitimate interest in running our business |
| Reply to your emails and enquiries | To answer your questions | Our legitimate interest in responding to people who contact us |
| Deliver our service to clients | To do the work we've agreed | Performance of our contract with you |
| Host and secure the website | To keep the site running, stop misuse and fix problems | Our legitimate interest in running a safe, working website |
| Measure how the site is used and run advertising | To understand what's working and reach people who may be interested in LOUD | Your consent, given through our cookie settings |
| Keep records | To meet tax, accounting and legal obligations | Legal obligation |
We don't sell your personal data, and we don't make decisions about you based solely on automated processing.
6. International transfers
Some of our suppliers, including Netlify, Google, Meta and LinkedIn, are based in or process data in the United States or elsewhere outside the UK. When your data is transferred outside the UK, we make sure it is protected by an appropriate safeguard. That may be the UK–US Data Bridge where the supplier is certified, or the UK International Data Transfer Addendum to the European Commission's standard contractual clauses.
7. How long we keep it
- Email sign-ups: until you unsubscribe. After that we keep a minimal record of your address so we don't email you again by mistake.
- Applications that don't go ahead: up to 12 months, in case the timing is better later, then deleted.
- Emails and enquiries: up to 2 years after our last contact with you.
- Client records: for the length of our contract, plus 6 years for tax and legal reasons.
- Analytics and advertising data: for the period set by each provider, typically 14 to 26 months.
8. Your rights
Under UK data protection law you have the right to:
- Access: ask for a copy of the personal data we hold about you.
- Correction: ask us to correct data that's wrong or incomplete.
- Erasure: ask us to delete your data in certain circumstances.
- Restriction: ask us to limit how we use your data.
- Objection: object to us using your data on the basis of legitimate interests, and to direct marketing at any time.
- Portability: ask for data you gave us in a format you can take elsewhere.
- Withdraw consent: wherever we rely on consent, including for emails and cookies.
To unsubscribe from our emails, use the link at the bottom of any email or email us. For any other request, email hello@be-loud.co. It's free, and we'll respond within one month.
9. Keeping it secure
We use reputable suppliers, encrypted connections (HTTPS), access controls and two-factor authentication on our accounts to protect your data. Only people who need your information to do their job can see it.
10. Other things to know
Children
Our services are for business professionals and aren't aimed at anyone under 18.
Other websites
Our site links to other websites, such as Typeform. They have their own privacy policies, and we're not responsible for them.
Changes to this policy
We'll update this page if anything changes and show the new date at the top. If the changes are significant, we'll let you know.
11. Contact and complaints
If you have any questions or concerns about how we use your data, please email hello@be-loud.co or write to us at The Copy Club Limited, 20 Groveway, London, SW9 0AR.
If you're unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.